Terms & Conditions
Freight charges and applicable taxes are extra.
Account customers net 30 days from date of invoice unless otherwise explicitly agreed. 2% interest per month will be applied on overdue accounts. Otherwise cash paid on receipt of stock goods or at time of special order.
Note machinery sales valued over $5000 require a payment plan such that partial payment is required upon order placement, partial prior to shipping and balance due on delivery and commissioning of product.
All products represented by Rideout Tool & Machine are subject to the respective manufacturer warranty conditions.
Products quoted FOB our store location unless otherwise specified for regular incoming ground freight shipments. Rush air orders are FOB manufacturer subject to incoming freight charges. For orders to be shipped from our location, freight may be prepaid and charged or shipped via customer carrier of choice if specified.
Rideout Tool & Machine does not ship outside Canada.
All products may be returned within 30 days of purchase provided the product is unused with original packaging intact with the exception of electrical control and test equipment which must be returned within 10 days.
Restocking charges are applied for non-inventory items. Special order product is non-refundable.
We service what we sell. Whether warranty or not, we service the products we sell from power tools to compressors and machinery with our fully equipped and staffed in-house service department and field service technicians. Note an estimate fee is applied for assessment purposes. Product repairs are guaranteed for 90 days.
Commitment to Quality
Rideout Tool & Machine strives to provide Satisfaction to our Valued Customers with Quality Products and Services and a Continuous Commitment to Improvement. As an ISO 9001:2008, we value your feedback and encourage you to let us know how we’re doing through our customer survey found at rideouttool.com/survey.php or general feedback.
Thank you in advance for your support and continued business. We look forward to serving you.